Cxo

Near-synonyms: C-suite, C-level

As someone taught me many, many years ago, businesses aren't run by CXO-level executives but by the people on the front lines working with customers or supporting the people who do.

A growing number of companies are installing a chief experience officer (CXO) into the C-suite, with responsibility for every facet of the customer journey. Harvard Business Review even makes the case that every company should have a CXO to oversee both customer experience and employee experience.

Conoco on Monday announced a $9.7 billion all-stock takeover of Concho Resources (CXO), a fracker squarely focused on the Permian Basin, the massive West Texas oilfield at the heart of the shale revolution.

The CIO role may be a bit more technical than some other CxO roles, and Drivers are the most technical type.