Modmail

They asked for simple things like updates to their “modmail,” the internal message tool that moderators use to manage their groups.

She mostly kept to protocol when issues arose here and elsewhere, trying to message moderators through modmail, the internal Reddit mail system, where she was sometimes known as Alex.

We used this modmail feature to contact the moderators thereafter.

In addition to reporting comments, Crossmod is designed to support a range of other functionalities: to send alerts to moderators in case of particularly sensitive topics (in the form of modmails), or to proactively remove comments that garner very high abuse scores computed by the pre-trained machine learning models described in Section 4.3.

Yet they still faced pressure from many their community to join the blackout: “we eventually released the statement after we received dozens of modmails and posts on both subreddits.”

Meanwhile, the team discussed the reports as the modmails flooded in and continued to collaborate on the post about the history of police violence.